State Farm® Insurance Agent Claire D Justo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Leif Erickson
June 12, 2025
5
out of
5
rating by Leif Erickson
"Great People to work with, 15 minutes from legal health."
Connie DeGuair
May 12, 2025
5
out of
5
rating by Connie DeGuair
"Aloha, GARY WALKER IS AWESOME!!!! HE IS ONE OF THE MOST FRIENDLY, HELPFUL, PROFESSIONAL STATE FARM INSURANCE ASSOCIATES I HAVE EVER HAD THE PLEASURE OF WORKING WITH! TO DAY I REACHED OUT TO STATE FARM FOR HELP AND ASSISTANCE WITH A CHARGE ON MY BANK ACCOUNT FROM STATE FARM THAT I DIDN'T UNDERSTAND. I CONTACTED STATE FARM AND WAS BLESSED TO HAVE GARY HELP AND ASSIST ME! HE QUICKLY EXPLAINED THE CHARGE AND LET ME KNOW THAT IT WAS RATE INCREASE CHARGE AND THAT I SHOULD HAVE BEEN CONTACTED TO LET ME KNOW OF THE INCREASE! HE APOLOGIZED THE HICUP AND LET ME KNOW THAT IT WOULD NOT HAPPED AGAIN! I REACHED OUT TO GARY AND ASKED HIM TO BE MY PERSONAL STATE FARM INSURANCE AGENT, WHICH HE GLADLY AGREED TO BE! I CERTAINLY REACH OUT AND TELL EVERYONE ABOUT MY AWESOME STATE FARM INSURANCE AGENT GARY WALKER, WHO REALLY CARES ABOUT HIS CLIENTS!!!!"
Jody Lodice
August 15, 2024
5
out of
5
rating by Jody Lodice
"I highly recommend this office. Claire is one in a million. We recently relocated and are still figuring things out. She was able to get our insurance transferred and new cards emailed with in minutes. Fantastic service"
We responded:
"Hey Jody, Thanks for the awesome review! I'm glad Claire could help with your insurance transfer so quickly. We're here for any future needs you might have. - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Sunny Seal
August 4, 2024
5
out of
5
rating by Sunny Seal
"Excellent service, by phone and in person. Happily answered all our questions and we got a better rate than the insurance company we had been using. Local friendly and knowledgeable."
We responded:
"Hi Sunny! Thanks a bunch for your awesome review! I'm so happy we could answer all your questions and help you get a better rate! Our team is always here to assist you, whether by phone or in person. If you need anything else, don't hesitate to reach out! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Chris Skiff
July 22, 2024
5
out of
5
rating by Chris Skiff
"Very pleased with the service and insurance provided here. I called several firms in Hilo and no other company could offer the insurance I wanted, at this high level of service. The whole process was very simple and timely. Mahalo nui loa, Gary!"
We responded:
"Hey Chris, thanks a bunch for your awesome review! I'm so happy we could provide the insurance you needed with the high level of service you were looking for. Gary and the team work hard to make the process simple and timely. Mahalo nui loa for choosing us! If you need anything else, we're here for you! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Tate Hirayama
June 7, 2024
5
out of
5
rating by Tate Hirayama
"Kia and his team are very efficient. The customer service we receive is the best. Thank you, State Farm!"
We responded:
"Tate, we're thrilled to hear you found our team efficient and provided you with the best customer service! We're pleased to have left such a positive impression on you. Thank you for choosing State Farm for your insurance needs! Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Miguel Perez
May 31, 2024
5
out of
5
rating by Miguel Perez
"I would highly recommend this location as well as state farm all together. Everyone in the office is super knowledgeable, friendly, and helpful. They make you feel like family. I switched from progressive the minute I walked in due to their unbeatable quotes!"
We responded:
"Miguel, we're glad you found our team at Kia Kamauu - State Farm Insurance Agency knowledgeable, friendly, and helpful! We're pleased you felt like family and that we could provide unbeatable quotes that led you to switch from Progressive. We're grateful for your recommendation and look forward to assisting you with all your insurance needs!"
Eileen Huey
May 28, 2024
5
out of
5
rating by Eileen Huey
"Marleen is an absolute saint. I would insure anything with this agency knowing Marleen was there to take care of me! I have never had such pleasant and helpful interactions with an insurance professional, or probably any professional in general, before. She has taken care of any questions, challenges, or concerns I had, and always went well above and beyond to make sure I was well cared for. Thank you so much for all you have done, Marleen, and thank you for being such a joy to work with!!"
We responded:
"Eileen, your glowing review truly warms our hearts! Marleen is an exceptional member of our team, and we're happy that she provided you with such outstanding service. We're overjoyed that you had a pleasant and helpful experience with us. Thank you for trusting us with your insurance needs! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Aukake Manaois
May 15, 2024
5
out of
5
rating by Aukake Manaois
"Outstanding service, called in the morning , walked out by Noon insured with the best rate ever. Thank you Claire and Kia!!!!!"
We responded:
"Thank you, Aukake, for your glowing review! We're pleased to hear you had such a quick and efficient experience with Claire and our team, securing the best insurance rate. We're grateful for your trust and look forward to assisting you further in the future! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Freddy Billy
May 13, 2024
5
out of
5
rating by Freddy Billy
"I had a amazing experience coming to this office. I walked in looking for car insurance and Claire did an amazing job helping me. I highly recommend this office."
We responded:
"Freddy, we're thrilled you had an amazing experience at our office! Claire did an outstanding job assisting you with your auto insurance needs. We're pleased you highly recommend our office and are grateful for your positive feedback. Feel free to reach out for any future insurance assistance! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
William Maheras
April 15, 2024
5
out of
5
rating by William Maheras
"Excellent customer service!! Transitioning from another carrier to State Farm was an easy process. Very good rates."
We responded:
"William, thank you for the kind words about our customer service! I'm glad we could make your transition to State Farm smooth and provide you with very good rates. - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Erin Schaefer
April 10, 2024
5
out of
5
rating by Erin Schaefer
"I am very happy with Kia and Claire. Honestly, I thought all would pale in comparison to Nelson Fukuhara, but everyone in Kia’s office has been warm and welcoming, and helpful. Finally, an insurance business with wonderful customer service! Well done Kia and krew!"
We responded:
"Erin, we are thankful for the five-star rating! Claire's dedication to our team has been remarkable, and we're delighted that she could assist you with your business insurance needs."
Taquila Sambrana
April 2, 2024
5
out of
5
rating by Taquila Sambrana
"Super friendly service by Claire. She was so helpful and I was able to get full coverage very quickly and easily. I highly recommend her to everyone. Thank you so much Claire!"
We responded:
"Thank you for the five-star rating, Taquila! I'm pleased to hear that Claire provided you with super friendly and helpful service, making it easy for you to get full coverage. We appreciate your recommendation and look forward to assisting you with all your insurance needs in the future! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Jared Weichers
March 14, 2024
5
out of
5
rating by Jared Weichers
"I live in Keaau and Kia is my State farm agent. Great guy, excellent customer service, friendly and helpful agent, and clean and organized office. 100% recommend."
We responded:
"Hi Jared, thank you for your kind words. We are thrilled to hear that you had a great experience with our team. Providing excellent customer service is our top priority, and we are delighted to know that you found our agent to be friendly and helpful. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Jennifer Cook
March 11, 2024
5
out of
5
rating by Jennifer Cook
"Kia met us on a weekend to talk over options of a joint or individual plans. He explained about coverages and I really appreciate him taking the time so we could understand our options -"
We responded:
"Jennifer, we are thrilled to hear that you found our weekend meeting helpful in understanding your insurance options. Providing clear explanations and discussing coverages is a priority for us, and we are grateful for the opportunity to assist you. Thank you for choosing us to help with your insurance needs! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Craig Cummings
February 23, 2024
5
out of
5
rating by Craig Cummings
"If you Want an Insurance company That Cares, and is Efficient, Kia is my Choice. I have been Treated Well, Prices are Very Fair and Competitive. I'm a Satisfied Customer."
We responded:
"Thank you for the wonderful review, Craig! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Camilla Von Lortz
February 22, 2024
5
out of
5
rating by Camilla Von Lortz
"Fast and every sign up! Excellent Customer Care Service!!"
We responded:
"Camilla, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Juliet Bergonia
February 12, 2024
5
out of
5
rating by Juliet Bergonia
"We had excellent service from State Farm especially Claire Justo"
We responded:
"Juliet, thank you for sharing your experience with Claire! We greatly appreciate you letting us be your good neighbor."
Ai Chir Magliulo
February 8, 2024
5
out of
5
rating by Ai Chir Magliulo
"Service is prompt. Claire is very helpful and courteous."
We responded:
"Ai, thank you for the five-stars for Claire! We greatly appreciate your business."
Heidi Burgoyne
January 31, 2024
5
out of
5
rating by Heidi Burgoyne
"When my home insurance increased the cost of my insurance, I asked Kia if he could offer a better rate. Kia was so fast to get me a quote - much lower than what I was previously paying! Kia is very professional and quick to respond. Highly recommend."
We responded:
"Thank you, Heidi, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Michael Johnson
January 28, 2024
5
out of
5
rating by Michael Johnson
"I was shopping around and got recommended to Kia and WAS NOT disappointed. Very pleased with his attention to detail, response time, and overall service. Hard to find good customer service these days but Kia definitely fits the bill! 10/10 would recommend."
We responded:
"Michael, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Nancy Hanks
January 19, 2024
5
out of
5
rating by Nancy Hanks
"I was very happy to call State Farm and speak with a real person who answered all my questions, gave me quotes, discussed current coverages, and followed up with return calls and/or emails in a timely manner. Thank you Claire!"
We responded:
"We love seeing reviews like this, Nancy! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
Jeremy Curtis
January 13, 2024
5
out of
5
rating by Jeremy Curtis
"I bought a new car and reached out to Kia at StateFarm to get a quote. I haven’t worked with StateFarm before but heard good things from a friend who highly recommended connecting with Kia. I can see why, Kia was amazing to work with and got back to me right away with options and we ended up getting all our cars insured with StateFarm. Kia knew exactly what we needed to get us the coverage we needed at the best price and made it easy and seamless to switch over. If I’m in a position to get home insurance or any other type of insurance in the future I will go to Kia and StateFarm first. Thanks Kia and StateFarm. 🙏"
We responded:
"Jeremy, thank you so much for your kind words! I'm thrilled to hear about your positive experience working with me at State Farm. It's fantastic to know that your friend's recommendation led you to connect with me, and I'm honored to have had the opportunity to assist you. Ensuring that you got the coverage you needed at the best price is always a top priority for me. I'm glad I could make the process easy and seamless for you as you switched over all your cars to State Farm. It's wonderful to hear that you would consider coming back for any future insurance needs. Whether it's home insurance or any other type, I'll be here to assist you. Thank you for choosing State Farm, and if you ever have questions or need assistance in the future, don't hesitate to reach out."
Beau Nobmann
January 12, 2024
5
out of
5
rating by Beau Nobmann
"Kia was awesome to deal with. Worked with me thru all the different options. Explaining them in more detail if it was needed. I am super happy with my new insurance plans and I know if I need anything Kia is just a call away. It makes a big difference in a world of technology to be able to talk to a real person who cares and is willing to help."
We responded:
"Thank you, Beau, for the amazing review! Our team works hard to provide a great insurance experience in Hilo and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
rick rodrigues
December 1, 2023
2
out of
5
rating by rick rodrigues
"Called and asked a yes or no question, 5 minutes of conversation later, question wasn't answered."
We responded:
"Aloha e Rick, I’m sorry for the experience you had when calling my office today. I’d love the opportunity to get your question answered. Call me in the morning or email me at kia@myhawaiiinsurance.com. I promise this is not the normal experience people have when working with us, so please call or email me. Mahalo - Kia Kamauu"